Refund Policy
Last updated: April 18, 2026
At Innerwell, we aim to provide a fair and transparent refund process while maintaining product integrity and preventing misuse.
1. Scope of Application
This Refund Policy applies to all products purchased directly through our website.
Products purchased through third-party sellers or unauthorized resellers are not covered by this Policy.
By placing an order, you agree to this Refund Policy.
2. 30-Day Money-Back Guarantee
2.1 Overview
We offer a 30-Day Money-Back Guarantee to allow customers sufficient time to try our products.
The 30-day period starts from the date of delivery (based on tracking information).
2.2 Eligibility Conditions
To qualify for a refund:
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The request must be made within 30 days of delivery
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The order must be your first purchase
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The product must have been purchased directly from our website
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You must contact us at: support@innerwell.co
2.3 Refund Process
If your request is approved:
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A refund will be issued to the original payment method
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Processing time: 5–10 business days (depending on your payment provider)
Shipping costs are non-refundable, unless:
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the product is defective
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the product is incorrect
2.4 No Return Required
Due to the consumable nature of our products, we do not require returns of opened or used items for first-time orders.
2.5 Exclusions
The guarantee does not apply to:
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repeat purchases
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subscription renewal orders
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requests made after 30 days
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products purchased via third parties
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suspected misuse, abuse, or fraud
We reserve the right to refuse refunds in such cases.
The guarantee is limited to one claim per customer. We reserve the right to decline requests where misuse, fraud, or repeated abuse of the policy is suspected.
3. Subscription Policy
3.1 Cancellation
Subscriptions can be cancelled at any time via your account or by contacting support@innerwell.co.
To avoid the next charge, cancellation must be made at least 24 hours before the next billing date.
3.2 Cancellation vs Refund
Cancelling a subscription:
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stops future charges
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does not refund orders already processed
Refund eligibility remains subject to this Policy.
4. One-Time Purchases
Refunds for one-time purchases are only available if:
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it is your first order
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it meets the 30-Day Guarantee conditions
5. Unfulfilled Orders
If your order has not yet been shipped, you may request a full refund.
6. Shipping Issues
6.1 Delivery Time
Estimated delivery is 8–16 business days.
6.2 Delayed Orders
If your order has not arrived within 20 business days, please contact us.
We will offer:
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a replacement, or
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a refund where appropriate
6.3 Damaged, Incorrect, or Defective Items
If your order arrives damaged, incorrect, or defective:
Contact us within 7 days of delivery.
We will provide:
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a replacement, or
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a full refund (including shipping where applicable)
7. EU & UK Consumer Rights
If you are located in the UK or European Economic Area, you have the right to withdraw from your purchase within 14 days of delivery.
Conditions:
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the product must be unused and in original condition
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return shipping costs are the responsibility of the customer
To exercise this right, contact: support@innerwell.co
8. Chargebacks & Disputes
We encourage customers to contact us before initiating a chargeback.
Unnecessary chargebacks may delay resolution.
We reserve the right to provide order and delivery confirmation to payment providers in case of disputes.
9. Policy Updates
We may update this Policy at any time.
Changes will not affect orders already placed.
10. Contact
For any questions or refund requests:
