Subscription Policy
Last updated: April 18, 2026
1. Introduction
This Subscription Policy explains how Innerwell (“we”, “us”, or “our”) manages recurring subscription orders, billing, and cancellations for products purchased through our website.
By subscribing to a product, you agree to this Policy.
2. How Subscriptions Work
Some products may be offered as a recurring subscription.
By subscribing, you authorize Innerwell to automatically charge your selected payment method at the frequency and price shown at checkout.
Charges will continue until the subscription is cancelled.
Each subscription renewal includes a standard monthly supply of the product.
3. Automatic Renewal
Subscriptions renew automatically at the end of each billing cycle.
To avoid being charged for the next shipment, cancellation must be made at least 24 hours before the next billing date.
4. How to Cancel
You may cancel your subscription at any time by:
Logging into your account and managing your subscription
Contacting us at support@innerwell.co
For faster processing, please include:
your full name
your order number
If cancellation is requested before the next billing date, it will take effect immediately.
If a charge has already been processed, cancellation will apply to the next billing cycle.
All cancellations will be confirmed via email.
5. What Cancellation Means
Cancelling your subscription:
stops future charges and shipments
does not refund orders already processed
Refund eligibility is governed by our Refund Policy.
6. Subscription Renewals and Refunds
Our 30-Day Money-Back Guarantee applies to first-time orders only.
Subscription renewal orders are not eligible for refunds under this guarantee.
To avoid future charges, you must cancel your subscription before your next billing date.
7. Failed Payments
If a payment attempt fails:
we may notify you to update your payment details
your subscription may be paused until payment is successfully completed
8. Consumer Rights (UK & EU)
Nothing in this Policy affects your statutory rights as a consumer.
9. Changes to This Policy
We may update this Subscription Policy at any time.
Any changes will be posted on this page with an updated date.
10. Contact
For any subscription-related questions or cancellation requests:
